There’s a lot that goes on behind the scenes of a successful hotel or restaurant. It takes great dedication and attention to detail to ensure that expected customer service and quality is rendered every day. This is what a hospitality manager does.
The final outcome of the collaboration of various departments in a hotel is what guests experience. Hospitality managers must know the profile of their guests, what they are expecting and communicate that effectively to the staff.
Quality guest experience will ensure repeat business and word-of-mouth marketing. This includes maintaining cleanliness and hygiene in the rooms as well as in public spaces, particularly kitchens. It also includes the difficult job of resolving any complaints and taking guest feedback into consideration.
A successful hotel makes sure all of its operations reduce risks of any threats to public health. This means that all equipment must be working well and serviced regularly. Hospitality managers also need to keep the public spaces and grounds of the hotel safe for people to access. For example, guests should not trip over an improperly stored garden hose or be injured by a precarious tree branch.
Typically, hospitality managers are also expected to oversee renovation projects that cover the exteriors as well as interiors of the hotel or restaurant, while keeping safety, legalities, the environment and aesthetics in mind.
The broadest role of a hospitality manager is to look after the daily operations of the establishment. This means supervising all departments and getting them to work together so operations run smoothly. They are also entrusted with the responsibility of taking decisions, and may require an assistant to help with more routine tasks.
For hotels to run smoothly, communication is key. Hospitality managers must be able to make themselves understood coherently and get their message across to relevant people effectively. It helps to be highly organised and schedule meetings, events and deadlines so work gets done on time.
A good business manages its finances well. Large hotels, specifically, have many departments and budgets must be managed well to keep everyone afloat and moving forward. Funds are required for operations as well as marketing and communications, quality control and training existing and new personnel.
Hospitality managers must be aware of all expenses and how they are being spent. It’s important to assess if the funds allotted to each department are being spent efficiently, and also to make changes as and when needed.
WHAT MAKES A GOOD HOSPITALITY MANAGER
To be hired as a hospitality manager, businesses will look into your background and experience quite closely. Getting sound foundational knowledge from a quality hospitality institute like Kamaxi College of Culinary Arts will stand you in good stead as you gain experience over the years.
Most hotels will consider candidates with a bachelor’s degree in hospitality management, several years of experience in the industry, comprehensive knowledge of standard hospitality practices and procedures, managerial and leadership skills, organisational skills, and the ability to work well under pressure.